These Terms and Conditions set out the basis on which we provide rubbish clearance and waste removal services in Brent and surrounding areas. By making a booking, accepting a quotation, or allowing our operatives to commence work, you agree to be bound by these Terms and Conditions. Please read them carefully before arranging any waste collection or clearance service.
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Customer means the individual, business, organisation, or other entity requesting or paying for the rubbish clearance or waste collection service.
We, us, our means the waste clearance service trading as Rubbish Clearance Brent.
Services means rubbish clearance, waste collection, loading, transportation, and any associated services we agree to provide.
Waste means any items, materials, or substances we agree to remove as part of the Services, subject to applicable waste regulations and these Terms and Conditions.
Site means the premises, land, or property at which the Services are to be carried out.
We provide rubbish clearance and waste removal services for domestic, commercial, and construction customers, including the collection, loading, and responsible disposal of non-hazardous waste. The exact scope of the Services, including type and approximate quantity of waste, access arrangements, and any special requirements, will be confirmed during the booking process and set out in our quotation or booking confirmation.
We reserve the right to refuse to collect certain items or materials that are hazardous, prohibited by law, unsafe for transport, or beyond the agreed service specification. This may include, but is not limited to, asbestos, clinical or medical waste, certain chemicals, pressurised containers, and other regulated waste types.
Bookings for rubbish clearance in Brent may be made by telephone, email, or through any other contact method we make available. When you request a booking, you agree to provide accurate information regarding:
The address of the Site and any access restrictions.
The type and approximate volume or weight of waste.
Any large, heavy, or difficult items requiring special handling.
Parking arrangements and any permits required to carry out the work.
Based on the information you provide, we will give an estimated price or quote. This estimate may be subject to change if, upon arrival, the actual waste type, volume, or access conditions differ materially from those described at the time of booking.
Your booking is only confirmed when we issue a clear booking confirmation, which may be verbal or written, specifying the collection date, time window, and indicative charges. We will use reasonable efforts to attend the Site within the agreed time window, but times are approximate and subject to traffic, operational, and safety conditions.
Our charges for waste collection services are usually based on the type and volume of waste, labour required, loading time, and disposal costs. Any quotation or estimate is provided in good faith but is not binding if the information you supplied was incomplete or inaccurate.
We reserve the right to revise the price if:
The volume or weight of waste is higher than originally described.
Additional items or different types of waste are presented for collection.
There are unforeseen access difficulties, delays, or safety issues that increase labour time or equipment needs.
Additional services are requested on site, such as extra clearance, dismantling, or waiting time beyond what was originally agreed.
Any revised price will be explained to you before work continues. If you do not agree to the revised price, we may cancel the service or limit the service to the original scope, subject to any applicable call-out or minimum charge.
You are responsible for ensuring that we have safe, lawful, and reasonable access to the Site and to the waste to be removed. This includes providing:
Correct Site address and contact details.
Suitable access routes, including any gate codes or entry arrangements.
Any necessary parking arrangements and permits for our vehicles.
Clear and safe access to the waste, free of obstruction where reasonably possible.
If we are unable to access the Site or the waste due to circumstances within your control, we may charge a call-out fee or a waiting time fee. We may also treat the booking as a same-day cancellation as set out in the cancellation section below.
You must ensure that the waste presented for collection is as described and that no prohibited or hazardous items are mixed in with general waste without prior agreement. You shall indemnify us for any costs, losses, or claims arising from undisclosed hazardous or prohibited items.
Unless otherwise agreed in writing, payment for our rubbish clearance services is due on completion of the work on the day of collection. We may accept payment by cash, card, bank transfer, or other methods notified to you at the time of booking.
For business or account customers, we may issue an invoice with a specified payment term. Invoices are payable in full, without set-off or deduction, by the due date stated on the invoice. We reserve the right to carry out credit checks and to refuse or withdraw credit terms at our discretion.
If payment is not received by the due date, we may charge interest on overdue amounts at the statutory rate and recover any reasonable costs incurred in pursuing late payment. Title to any waste or materials we collect passes to us only once full payment is received, subject to applicable waste regulations.
You may cancel or reschedule a booking by giving us reasonable notice. We ask that you notify us as early as possible if you need to change or cancel your rubbish clearance in Brent.
Where you cancel or reschedule with more than 24 hours notice before the agreed arrival window, no cancellation fee will usually apply, unless we have incurred specific costs that cannot be recovered.
Where you cancel with less than 24 hours notice, or we are unable to carry out the service on arrival due to lack of access, incorrect information, or your failure to be present where required, we may charge a cancellation fee or call-out fee. This may be based on our minimum load charge or a reasonable proportion of the quoted price to cover our time and costs.
We reserve the right to cancel or reschedule a booking due to operational constraints, adverse weather, unsafe conditions, or other circumstances beyond our reasonable control. In such cases, we will inform you as soon as reasonably practicable and offer a new appointment time. We shall not be liable for any loss arising from such cancellation or rescheduling, other than refunding any prepaid sums for services not yet performed.
We are committed to providing rubbish clearance services in accordance with applicable UK waste legislation and environmental regulations. All waste collected will be transported and disposed of at licensed facilities where required, with an emphasis on reuse and recycling where practicable.
By using our services, you confirm that you are the owner of the waste or are authorised by the owner to arrange for its removal and disposal. Once collected, the waste generally becomes our responsibility and we will handle it in compliance with relevant waste carrier and duty of care regulations.
We may provide, on request, reasonable evidence of lawful disposal in the form of transfer notes or similar documentation, where applicable. You should retain any such documentation for your records and duty of care obligations.
You must not request or permit any unlawful dumping, fly-tipping, or disposal of waste by us or any third party acting on your behalf. We will not agree to any arrangement that breaches environmental law and may terminate the service immediately if such a request is made.
You are responsible for ensuring that the Site is reasonably prepared for our arrival. This includes, where possible, grouping waste together, making it accessible, and informing us of any risks such as fragile structures, uneven surfaces, or other hazards.
You must inform us prior to the commencement of work if any items should not be removed, if there are hidden voids, or if parts of the property or garden are unstable. We shall have no liability for damage caused by pre-existing structural defects, hidden weaknesses, or unsafe conditions which were not reasonably apparent upon visual inspection.
We will exercise reasonable care and skill in providing our rubbish clearance and waste removal services. However, our liability to you is subject to the following limitations:
We shall not be liable for any indirect, consequential, or economic losses including, but not limited to, loss of profit, loss of business, or loss of opportunity.
We shall not be liable for damage to driveways, access routes, or surfaces where you have requested that our vehicles enter areas not normally intended for heavy vehicles, or where access is restricted and you have instructed us to proceed.
We shall not be liable for the loss of any items that you intended to keep but were not clearly separated or identified as not to be removed. It is your responsibility to remove or clearly mark any items that must remain on the Site.
Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be limited or excluded under applicable law.
Our total liability for any claim arising out of or in connection with the Services shall be limited, to the maximum extent permitted by law, to the amount paid or payable by you for the specific service giving rise to the claim.
We maintain public liability insurance and any other insurance cover required by law in connection with the provision of our rubbish clearance services. Details of our insurance cover are available upon reasonable request. Our insurance does not cover items that you have failed to identify as valuable or not for removal.
We will conduct our operations with regard to the health and safety of our staff, customers, and members of the public. We reserve the right to refuse to work in conditions that we consider unsafe, unsanitary, or otherwise hazardous.
You agree to treat our staff with respect and not to engage in abusive, threatening, or discriminatory behaviour. We may withdraw our staff and terminate the service immediately where their safety or welfare is at risk, without liability to you, and we may charge for any work already carried out.
If you are dissatisfied with any aspect of our rubbish clearance or waste collection service, you should contact us as soon as possible, providing details of the issue and any supporting information. We will investigate your complaint and aim to respond within a reasonable period.
We may request further information, photographs, or an opportunity to revisit the Site. Where we accept that there has been a shortfall in our service, we may offer to rectify the issue, provide a partial refund, or agree another solution, at our discretion and in full and final settlement of the matter.
We will collect and use your personal data, such as your name, contact details, and address, for the purposes of arranging and delivering our rubbish clearance services, managing payments, and handling any enquiries or complaints. We will handle your personal data in accordance with applicable data protection laws and only retain it for as long as necessary for legitimate business purposes or as required by law.
We may update or amend these Terms and Conditions from time to time to reflect changes in our services, legal requirements, or operational needs. Any updated terms will be effective from the date they are published or otherwise communicated to you. The terms in force at the time of your booking will apply to that particular service, unless a variation is agreed in writing.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the provision of our rubbish clearance services, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.
These Terms and Conditions, together with any written quotation or booking confirmation we provide, constitute the entire agreement between you and us in relation to the Services. You acknowledge that you have not relied on any statement, promise, or representation not expressly set out in these documents.
By proceeding with a booking for rubbish clearance or waste collection, you confirm that you have read, understood, and agree to these Terms and Conditions.
Read the full terms and conditions for rubbish clearance and waste removal services in Brent, including booking, payments, cancellations, liability, and compliance with UK waste regulations.
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