This Privacy Policy explains how Rubbish Clearance Brent collects, uses, stores, and protects personal data relating to our customers and prospective customers in the Brent area. It also sets out your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Rubbish Clearance Brent customers and service users within the Brent area who contact us, book our services, or otherwise interact with us.
Rubbish Clearance Brent is a waste and rubbish removal service operating in the Brent area. For the purposes of data protection law, we act as the data controller in relation to the personal data we collect and process about you. This means we decide how and why your personal data is used and we are responsible for ensuring that it is handled lawfully, fairly, and securely.
We collect personal data that is necessary to provide our rubbish clearance services, manage our relationship with you, and comply with our legal obligations. The categories of personal data we may collect include:
Your identity details, such as your name and, where relevant, your business name or role.
Your contact details, such as your address, phone number, mobile number, and email address.
Service information, such as property access details, preferred contact method, photographs of waste items or areas for quotation purposes, and any specific instructions you provide.
Booking and transaction data, such as the dates and times of bookings, services requested, invoices, payment amounts, and payment status. We do not store full payment card details; these are handled by our secure payment processors.
Communication records, such as emails, call logs, and messages relating to enquiries, quotations, bookings, feedback, or complaints.
Technical information, such as basic device and browser information, approximate location, and usage data where you access our services online, to help us improve our service and maintain security.
We collect personal data directly from you when you contact us by phone, email, messaging services, online forms, or in person. We may also collect data when you request a quote, make a booking, pay for a service, or provide feedback. In some cases, we may receive your details from third parties who refer you to us with your permission, such as landlords, managing agents, or business partners.
We only process your personal data where we have a lawful basis under data protection law. Depending on the circumstances, we rely on the following lawful bases:
Performance of a contract: We use your data to provide and manage the rubbish clearance services you request, including arranging visits, communicating with you about bookings, issuing invoices, and taking payment.
Legitimate interests: We use your data to manage our business, improve our services, respond to enquiries, keep appropriate business records, and protect our rights. We balance our legitimate interests with your privacy rights and only use this basis where our interests are not overridden by your interests or fundamental rights.
Legal obligations: We process certain data to comply with legal and regulatory requirements, such as tax, accounting, and waste management regulations, and to respond to lawful requests from authorities.
Consent: In some situations, we may ask for your consent, for example to send you certain types of marketing communications. Where we rely on consent, you have the right to withdraw it at any time.
We use your personal data for specific, clearly defined purposes, which include:
Providing quotations, arranging visits, and delivering rubbish clearance services at your property or premises.
Managing bookings, rescheduling appointments, and communicating with you about service updates or issues.
Issuing invoices, taking payment, managing refunds, and maintaining financial records.
Responding to your enquiries, handling complaints, and resolving disputes.
Maintaining the safety and security of our staff and customers, including planning safe access to properties and waste items.
Maintaining and improving our services, including training, quality monitoring, and internal reporting.
Meeting our legal and regulatory obligations, including record-keeping and responding to lawful requests.
We do not sell your personal data. We only share your data where necessary, and only with trusted third parties who help us deliver our services or comply with our legal obligations. These third parties act as data processors or independent controllers, depending on their role.
We may share your personal data with the following categories of recipients:
Payment service providers who process card or electronic payments securely on our behalf.
IT and communications providers who host our systems, email, and other communication tools.
Accountants, auditors, or professional advisers who require access for finance, tax, or compliance purposes.
Waste transfer stations and licensed waste management partners, where necessary to document the transfer and lawful disposal of waste.
Law enforcement bodies, courts, regulators, or public authorities where we are legally required to provide information or where it is necessary to protect our rights or the rights of others.
Where we use third-party processors, we ensure they are bound by contractual obligations to protect your data, act only on our instructions, and implement appropriate security measures.
We keep personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, including to meet legal, accounting, or reporting requirements. The exact retention period can vary depending on the type of data and the relevant legal obligations.
Generally, we keep core customer and transaction records for at least the period required by tax, accounting, and waste management regulations. Communications and service-related information may be retained for an appropriate period to handle queries, complaints, or potential legal claims.
When personal data is no longer required, we will securely delete it, anonymise it, or, if this is not possible straight away, store it securely and isolate it from further active use until deletion is possible.
Where we use service providers that store or process data outside the United Kingdom, we take steps to ensure that your personal data receives an adequate level of protection. This may include using countries with an adequacy decision or implementing appropriate safeguards such as standard contractual clauses approved by relevant authorities.
We use a combination of organisational and technical measures to protect your personal data against accidental loss, unauthorised access, or misuse. These measures include access controls, secure storage, staff training, and procedures for managing data incidents. While no system is completely secure, we work to ensure that any personal data we hold is protected to a level appropriate to the risk.
As a customer or service user of Rubbish Clearance Brent in the Brent area, you have certain rights under data protection law. Subject to some conditions and exemptions, you have the right to:
Access your personal data and receive a copy of the information we hold about you.
Request correction of inaccurate or incomplete personal data.
Request erasure of your personal data where there is no longer a lawful basis for us to keep it, or where you have successfully exercised your right to object.
Object to our processing of your personal data where we are relying on legitimate interests and you believe your rights outweigh our interests.
Request restriction of processing in certain circumstances, such as when the accuracy of the data is in dispute.
Request the transfer of your personal data to you or to another controller, where technically feasible and where the processing is based on consent or contract and carried out by automated means.
Withdraw consent at any time where we rely on consent to process your personal data. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
If you wish to exercise any of your data protection rights, or if you have questions or concerns about how we handle your personal data, you can contact us using the details provided to you when you engaged our services. We will respond to your request or enquiry as soon as reasonably possible and within the timeframes required by law.
You also have the right to lodge a complaint with the UK data protection authority if you are unhappy with how we have handled your personal data. We would, however, appreciate the opportunity to address your concerns directly before you approach the authority, so we encourage you to contact us first.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. Any updated version will apply to all Rubbish Clearance Brent customers and service users in the Brent area from the date it is issued. We recommend that you review this Privacy Policy periodically so that you remain informed about how we handle your personal data.
Read the Rubbish Clearance Brent Privacy Policy explaining what data we collect, why we use it, how long we keep it, and your GDPR rights as a customer in the Brent area.
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